Welcome to MS FOR MEMORIES
We are msformemories.com, known as “MS FOR MEMORIES,” an online shop based in Cyprus, located in the eastern Mediterranean Sea within the European Union (EU). When you choose to shop with us or access our services, apps, and websites (collectively referred to as our “Website”), the terms outlined here apply. These terms are crucial for both parties as they establish our mutual expectations and provide you with valuable information. For more detailed information, you can refer to our ”Help” pages, which are an integral part of these terms. If you require further assistance or information, please don’t hesitate to reach out to our dedicated our Customer Care team – we are always here to assist you!
We regularly update these terms and our “‘Help” pages, so we encourage you to review them before you shop, as the latest updates will apply.
To make a purchase on our website, please ensure that you meet the following criteria:
- Age Requirement: You must be at least 16 years old.
- Accepted Payment Method: You need to have a credit or debit card that we accept for payments. You can find the details of our current payment providers at the bottom of this page.
- Authorization for Card Usage: Ensure that you are authorized to use the credit or debit card for your purchase. This means the card should be in your name or you should have the necessary permission to use it.
Additionally, please be aware that some of the products available on our website may not be suitable for young children. Thank you for your understanding.
When you place an order, you will receive an acknowledgment email confirming the receipt of your order. We then conduct a standard pre-authorization check.
We only accept your order once payment has been approved, and we have debited the payment card (at which point the contract is made based on these terms).
You may be able to cancel (not change) your order within a short period, depending on your chosen delivery method. Details will be provided in the acknowledgment email.
All orders are subject to availability and confirmation of the order price. Do not worry; if there is an issue with an order, we will contact you.
In the unlikely event that we need to refuse or cancel an order (even if we have previously confirmed your order) – for example, if we notice something unusual with an order or an account, or if your order exceeds unit limits as detailed on the product display pages – please understand it’s not intended to be offensive. Instead, get in touch with Customer Care, and they will gladly discuss this with you.
At MS FOR MEMORIES, we’re always on the move, and occasionally, our dedicated team may inadvertently misprice or describe a product or promotion. If we identify an error concerning any items you’ve ordered, we’ll promptly notify you and provide two options: either reconfirm your order at the correct price or cancel it.
If we’re unable to reach you, we’ll consider the order as cancelled. If you choose to cancel, and you’ve already made a payment, we’ll issue a full refund.
Our prices include packing and handling charges where applicable. Additionally, depending on your order’s value, chosen delivery option, or delivery address, there may be delivery costs (see below). These additional charges will be clearly displayed during the checkout process and included in the ‘Total Cost.’
Please note that the size and diameter of our products may slightly differ from the sizes indicated in our product descriptions.
Furthermore, it’s important to keep in mind that due to screen variations, including lighting effects, monitor brightness, and contrast settings, the color tones in the pictures may slightly differ from the actual items.
These revisions ensure that the text is grammatically correct and maintains clarity when conveying important information to customers regarding potential differences in product size and color accuracy.
Before finalizing your order, you will have the opportunity to select from various delivery options. Each option will provide estimated delivery times and dates based on your delivery address.
While we make every effort to meet all delivery times, please be aware that occasional delays beyond our control may occur. These delays could be attributed to postal or carrier issues, logistical challenges, or adverse weather conditions. We are committed to keeping you informed so that you can track the progress of your parcel.
For more detailed information about our delivery policies and returns, please refer to our Delivery and Returns Page. If you encounter any issues with your delivery, please notify us within 30 days of the expected delivery date, and we will do our utmost to assist you.
Read our returns and refunds policy here.
We understand that sometimes a purchase may not meet your expectations, and you may wish to request a refund or an exchange. Rest assured, we accept returns as long as the item is still in its original condition, subject to the following guidelines:
Your statutory rights remain unaffected.
If you decide to return an item and request a refund within 7 days of the item being delivered to you or made available for collection, we will issue a full refund using the original payment method.
Periodically, we may provide you with Coupon Codes that can be used to reduce the price of specific items. Don’t forget to enter the code during checkout!
For detailed information on Coupon Codes and their usage rules, click here.
Here are some important points to remember:
- Each Promo Code has its unique terms, which will be clearly specified when it is issued to you (e.g., eligible products, single or multiple use, usage restrictions, etc.).
- Unless explicitly stated otherwise, Promo Codes can only be used to purchase products from MS FOR MEMORIES. Promo codes cannot be applied to products that are already on sale or discounted.
- If you receive a unique Promo Code intended solely for your account (e.g., a Discount Coupon or Voucher), please keep it confidential and do not share or misuse it (e.g., posting it on social media). If we suspect any misuse of a Promo Code (e.g., selling or sharing it with others), we reserve the right to cancel the Promo Code and potentially suspend or close your account, without prior notice.
- While we prefer not to take such actions, if a Promo Code cannot operate correctly due to factors beyond our control (e.g., fraud, tampering, technical errors, or any other circumstances that affect the fairness of the Promo Code), we may cancel, modify, or suspend the Promo Code.
Our Privacy Policy outlines how we will utilize your personal information. If your details change, please remember to update your My Account settings to ensure that we can continue to provide you with our best service. You can also manage your marketing preferences there.
At MS FOR MEMORIES, we value the opportunity to interact and communicate with you through social media. However, please be aware that we do not have control over these social media platforms or your privacy settings within them. It’s important to review and configure your privacy settings on these platforms to understand and feel comfortable with how your personal information will be used
If you encounter any issues and need to reach out to us, please don’t hesitate to contact our dedicated Customer Care team. They are here to help you resolve any problems you may encounter with our services. Feel free to send us an email at customerservices@msformemories.com
We reserve the right to amend, remove, or modify our services and any part of the Website, including our Terms & Conditions, at any time.
Please note that these terms and services are subject to Cyprus law and the exclusive jurisdiction of the Cyprus courts.
